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Via Ferruccio Lamborghini, 18, 40017 San Giovanni in Persiceto BO +39 051 687 8211

SERVICES

AFTER SALES SERVICES

Not even the most innovative solution can be truly useful unless it is supported by a service to match the product. For this reason, at SAFE we place huge focus on support and the spare parts service, maintaining a constant dialogue with customers and supporting them throughout the life cycle of the machine.
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M&D

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Training

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Support network

MONITORING AND DIAGNOSTICS

SAFE offers customers a remote real-time monitoring and diagnostic service for all the parameters of the installation through a fast and easy system over a protected internet connection.

E-mail notifications on system status, based on both historical and current data. Automatic notifications sent whenever maintenance is required or in the event of an alarm

Multiple configurations specifying how to represent and display the data, with the possibility to easily download and export them to file. Possibility view both active alarms and the alarm history, even with the system offline

Overview of system performance through its parameters

Easy to use: 100% touch screen, viewable on PCs, tablets and smartphones

Possibility to change all the operating parameters of the system and to display data in real-time mode

Accessible 24/7 365 days a year

TRAINING

SAFE is permanently committed to training service centre managers, spare parts managers and customers to enable them to get the most out of their solution. With this in mind, a comprehensive theoretical and practical training course has been designed on how to operate machines and systems efficiently, effectively and safely throughout their life cycle. It includes three levels:

Basic Level


In-depth study of the characteristics of natural gas, operating principles as well as maintenance and troubleshooting operations.

Intermediate Level


This consists of a training plan on invasive interventions aimed at resolving potential faults, setting faults and alarms, through to maintenance activities specified by the maintenance plan covering 4,000 hours of operation

Advanced Level


It includes lessons on the main stock of spare parts, the activities related to installation on site – including installation and configuration of the SCADA system – as well as the activities for a general overhaul of the system.

AN INTERNATIONAL SUPPORT NETWORK 

The quality of SAFE services also applies to after-sales activities through an extensive worldwide presence developed through the establishment of SAFE Official Centres, which guarantee a prompt response all over the world. The network of Service Centres consists of three levels:

First level


The first level, distributed and present locally, guarantees a stock of spare parts, a team of trained technicians and the ability to carry out planned (routine) maintenance activities.

Second level


The second level is distributed regionally and guarantees a stock of available spare parts together with a range of services, including the availability of SAFE certified technicians for routine maintenance operations.

Third level


The third level is represented by the HQ that guarantees, through coordination with the second level, the availability of a stock of spare parts, the presence of “senior” technicians trained periodically and who perform commissioning activities, system start-up, as well as unplanned maintenance activities.

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