AFTER SALES SERVICES
MONITORING AND DIAGNOSTICS
E-mail notifications on system status, based on both historical and current data. Automatic notifications sent whenever maintenance is required or in the event of an alarm
Multiple configurations specifying how to represent and display the data, with the possibility to easily download and export them to file. Possibility to view both active alarms and alarm history, even with the system offline
Overview of system performance through its parameters
Easy to use: 100% touch screen, viewable on PCs, tablets and smartphones
Possibility to change all the operating parameters of the system and to display data in real-time mode
Accessible 24/7 365 days a year
In-depth study of the characteristics of natural gas, operating principles as well as maintenance and troubleshooting operations.
This consists of a training plan on invasive interventions aimed at resolving potential failures, setting failures and alarms, through to maintenance activities specified by the maintenance plan covering 4,000 hours of operation
It includes lessons on the main stock of spare parts, the activities related to on-site installation – including installation and configuration of the SCADA system – as well as the activities for a general overhaul of the system.
AN INTERNATIONAL SUPPORT NETWORK
The first level, distributed and present locally, guarantees a stock of spare parts, a team of trained technicians and the ability to carry out planned maintenance activities.
The second level is distributed regionally and guarantees a stock of available spare parts together with a range of services, including the availability of SAFE certified technicians for planned maintenance operations.
The third level is represented by the HQ that guarantees, through coordination with the second level, the availability of a stock of spare parts, the presence of “senior” technicians trained periodically and who perform commissioning activities, plant start-up, as well as unplanned maintenance activities.